NOTE: The Continue button changes to 'Please Wait' while it directs to the next page.

Enter phone number associated with the Comcast account in the Phone number field, then click the Continue button.

On the First, we need to authenticate your account page, enter the Comcast Account Number in the Account number field.

On the Welcome to XFINITY Activation page, click the Continue button.

Enter and press the Enter key to access the XFINITY Activation page.

Launch a browser such as Internet Explorer, Chrome, or Safari.

EMTA MAC Address (applicable for voice service).

NOTE: If activation is unsuccessful, contact Xfinity customer support for further assistance and provide the following information:

Activation can occur when there is a solid bright white Online LED on the TG862.

NOTE: The TG862 can take up to 15 minutes to complete the boot-up sequence and connect to the Internet. The TG862 may reboot a few times during this process.

Allow the TG862 to power on and perform it's boot sequence.

Connect the included power cord to the port port on the back of the TG862 and to an electrical wall outlet that is not controlled by a wall switch.

If the wired connection is not available, connect a wireless client to the default Wi-Fi settings located on the side of the TG862. NOTE: Direct wired connection to the TG862 is recommended for first time activation process.

Connect the included Ethernet cable to a computer and connect the other end to the Ethernet port on the back of the TG862.

When adding a second telephone, connect a telephone cord of a single-line telephone to the telephone and to the Tel 2 port on the back of the TG862.

Contact Xfinity Consumer Support to activate the VoIP service. NOTE: Use the Tel 1 port to connect a two-line telephone.

Connect a telephone cord of a single or two-line telephone to the telephone and to the Tel 1 port on the back of the TG862.

Connect a coax cable by hand tightening the connector to a cable wall outlet or a splitter and to the cable connector on the back of the TG862.

Comcast account login credentials if it's previously created. NOTE: The Comcast account number can be found on the billing statement, the Comcast app or the work order for the service.

Locate the required information to activate XFINITY Internet service.

NOTE: Some items may not be included with unit purchased or leased from service provider.

Check that the following items were included with the TG862 Wireless Voice Gateway Kit.

Establish cable service with Comcast by contacting 1-800-Xfinity ( 1-80).

This document contains the follow sections: When installing the TG862 for the first time, it is required to activate the TG862 for Internet access.

Xfinity self install box